Surgery Scheduler

Responsibilities

• Answer and return phone calls to patients inquiring about their upcoming surgeries.
• Schedule H&P visits, EKG’s, and other medical clearance items.
• Schedule elective and urgent surgeries.
• Maintain urgent, daily, and elective surgery logs for department.
• Perform other responsibilities as may be called on by the ARMC Clinic PA and/or COO.
• Verify patient demographics, insurance information, and pertinent medical history during the scheduling process.
• Provide basic pre-operative information/instructions to surgical patients appropriate to the type of surgery that is scheduled.
• Understand pre-certification requirements for Medicare and commercial payers, and assist patients in meeting those requirements.
• Responsible for contacting insurance carriers to obtain surgical pre-certification when indicated.
• Responsible for all record keeping and paperwork associated with the patient’s surgery.
• Receive and process all changes to the schedule and notify the surgical scheduling department of any changes.
• Properly greet each patient with a professional and pleasant attitude.
• Continually follow up with insurance companies until prior authorizations are obtained.
• Respond to patient calls and messages in a timely manner.
• Regularly check voice mail and respond before the close of business day unless it requires immediate attention.
• Other duties that may be inclusive, but not listed in the job description.

Requirements

• Education: High school diploma or equivalent.
• Knowledge of spelling, grammar, and punctuation is mandatory.
• The ability to type 40 words per minute.
• Skill in operating a computer as well as software programs including Microsoft Word, Excel, and preferably Outlook and EPIC (hospital database).
• Must have well developed basic skills in writing professional letters and memos.
• Telephone etiquette and professional communication skills are required.
• Must have a pleasant and helpful demeanor, be patient, be a team player, and have the ability to multi-task.
• Must be able to stay calm in stressful situations.
• Must be detail oriented and have a high regard for accuracy.
• Must have knowledge of HIPAA laws.
• Must be knowledgeable in basic medical terminology.
• Bilingual in English and Spanish.