Surgery Processor Lead MA I (Traveling)

Responsibilities

• Ensure that authorization is complete for the patient visit.
• Ensure that all necessary diagnostic studies and reports are available for the provider to review.
• Ensure proper documentation in our EMR system for patients’ visits.
• This includes, but is not limited to, using the appropriate template and completing the history portion including medication, past medical and surgical history, weighing all new and preoperative patients, and taking vitals.
• Document in EMR any changes in patients’ conditions since last visit.
• The Surgery Processor Lead Medical Assistant must be able to handle this information with the highest degree of privacy, discretion, and professionalism.
• Educate surgical patients of the process and provide contract information for direct communication throughout the process.
• Act as the liaison between the patient and the provider.
• Return all patient phone calls and portal messages the same day and document in each patient’s chart any instructions or concerns.
• Work with the provider’s Patient Services Representative and Office Manager and his/her designees to ensure that the provider is scheduled appropriately.
• Communicate with front desk staff any delay in the provider’s schedule for the day.
• Keep exam rooms stocked with medical supplies and linen.
• Clean and empty rooms of dirty linen and red bag waste daily.
• Clean dirty instruments and prepare them for sterilization on assigned day each week.
• Confirm all Surgery orders are complete and accurate, including but not limited to the surgery, equipment, diagnostic studies/labs, clearance, DME, therapy, medications, and/or home health/SNF services.
• Submit surgery authorizations within 48 hours of receipt.
• Submit all potential outpatient cases through AASC for approval/denial and cord review.
• Notify Case Management of all Bundle patients.
• Maintain a compliant workspace and address issues in all areas as they come to your attention (i.e.: Computers not locked down, paperwork visible to Patients, improper communication).
• Perform other responsibilities as may be called on by the Office Manager and his/her designees.

Qualifications

• The ability to type 40 words per minute.
• Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook.
• Telephone etiquette, superior customer service, and professional communication skills are required.
• Must be flexible and able to multitask in a stressful setting.
• High school diploma or equivalent.
• CPR Certification required.
• 5 years of experience as a Back Office Medical Assistant in an Orthopaedic Medical Office preferred.