Surgery Processor Lead MA I

About the role

The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The hours, pay scale, and benefits will be defined as agreed upon.

Responsibilities

• Ensure that authorization is complete for the patient visit.
• Ensure that all necessary diagnostic studies and reports are available for the provider to review.
• Ensure proper documentation in our EMR system for patients’ visits.
• Educate surgical patients of the process and provide contract information for direct communication throughout the process.
• Return all patient phone calls and portal messages the same day and document in each patient’s chart any instructions or concerns.
• Communicate with front desk staff any delay in the provider’s schedule for the day.
• Keep exam rooms stocked with medical supplies and linen.
• Clean and empty rooms of dirty linen and red bag waste daily.
• Clean dirty instruments and prepare them for sterilization on assigned day each week.
• Confirm all Surgery orders are complete and accurate, including but not limited to the surgery, equipment, diagnostic studies/labs, clearance, DME, therapy, medications, and/or home health/SNF services.
• Submit surgery authorizations within 48 hours of receipt.
• Submit all potential outpatient cases through AASC for approval/denial and cord review.
• Notify Case Management of all Bundle patients.
• Maintain a compliant workspace and address issues in all areas as they come to your attention (i.e.: Computers not locked down, paperwork visible to Patients, improper communication).
• Perform other responsibilities as may be called on by the Office Manager and his/her designees.

Qualifications

• The ability to type 40 words per minute.
• Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook.
• Telephone etiquette, superior customer service, and professional communication skills are required.
• Must be flexible and able to multitask in a stressful setting.
• High school diploma or equivalent.
• CPR Certification required.
• 5 years of experience as a Back Office Medical Assistant in an Orthopaedic Medical Office preferred.

Skills

• The ability to type 40 words per minute.
• Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook.
• Telephone etiquette, superior customer service, and professional communication skills are required.
• Must be flexible and able to multitask in a stressful setting.

Benefits

Commensurate with experience.

Pay

TBD

Schedule

TBD