Supv, Medical Office Non Expemt

About the role

Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites.

Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period.

Acts as a liaison between administration, physicians, and staff.

Counsels employees, develops staff, and utilizes the disciplinary process as appropriate.

Coordinates the daily operations of the medical practice site.

Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care.

Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures.

Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations.

Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors.

Resolves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies.

Responsibilities

• Communicate effectively in English, both verbally and in writing
• Knowledge of Medicare, Medicaid, and third-party payors
• Able to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
• Mature judgment in dealing with patients, physicians, and insurance representatives
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to manage diverse personalities
• Ability to adapt in an ever-changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Exceptional customer service skills
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
• Basic medical terminology
• Education: Associate Preferred, High School Grad or Equiv Required, Field Of Study in Business, Finance, or Supply Chain
• Work Experience: 2+ years of related work experience Required, Experience coding ICD-10 and CPT billing Preferred, Leadership experience in a healthcare setting Preferred, Patient care experience as CMA, LPN, EMT, etc. Preferred, Staff experience in a health care setting Preferred

Requirements

• Knowledge of Medicare, Medicaid, and third-party payors
• Able to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
• Mature judgment in dealing with patients, physicians, and insurance representatives
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to manage diverse personalities
• Ability to adapt in an ever-changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Exceptional customer service skills
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
• Basic medical terminology
• Education: Associate Preferred, High School Grad or Equiv Required, Field Of Study in Business, Finance, or Supply Chain
• Work Experience: 2+ years of related work experience Required, Experience coding ICD-10 and CPT billing Preferred, Leadership experience in a healthcare setting Preferred, Patient care experience as CMA, LPN, EMT, etc. Preferred, Staff experience in a health care setting Preferred

Qualifications

• Associate [Preferred]
• High School Grad or Equiv [Required]
• Field Of Study in Business, Finance, or Supply Chain [Preferred]

Skills

• Able to communicate effectively in English, both verbally and in writing [Required]
• Knowledge of Medicare, Medicaid, and third-party payors [Preferred]
• Additional languages [Preferred]
• Able to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
• Mature judgment in dealing with patients, physicians, and insurance representatives [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
• Ability to manage diverse personalities [Required]
• Ability to adapt in an ever-changing healthcare environment [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail [Required]
• Exceptional customer service skills [Required]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties [Preferred]
• Basic medical terminology [Required]

Benefits

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Pay

$19.22 - $35.75

Schedule

Full time

Shift Day (United States of America)