MEDICAL ASSISTANT NON UNION

About the role

The Medical Assistant is responsible for efficient and courteous registration, transfer, and discharge of patients within established policies and procedures. They compile and type medical information for patients' records and statistical reports, maintain accurate patient account receivables, and perform a wide variety of patient care activities for the comfort and well-being of patients in accordance with physicians' orders.

Responsibilities

• Performs basic patient care procedures as required.
• Participates in conferences and serves on committees as requested.
• Participates in patient and family education as necessary.
• Prepares for and assists with diagnostic and therapeutic treatments.
• Takes and records vital signs, height, and weight.
• Performs catheterizations and provides catheter care.
• Administers oral and intra-muscular medications.
• Cares for patients receiving oxygen therapy.
• Applies sterile and non-sterile compresses and bandages.
• Tests urine for sugar, acetone, and pH.
• Assists with physical examinations.
• Applies ace bandages, hot and/or cold compresses.
• Collects specimens: blood, urine, stool, and sputum.
• Performs venipunctures and EKGs as needed.
• Maintains cleanliness, safety, and efficiency in the clinic.
• Responds appropriately in emergency situations.
• Prepares used equipment for re-sterilization.
• Follows legal requirements for reporting to police, health department, and other agencies.
• Accompanies or transfers patients to other departments such as lab or x-ray.
• Cleans and stocks examination rooms.
• Manages time to expedite patient flow.
• Assists with minor outpatient surgery.
• Greets patients courteously, determines their needs, and offers assistance.
• Registers patients by preparing records, reports, notices, service charge slips, and payor information.
• Interviews patients, relatives, or others to determine payment arrangements and refers unusual cases to supervisor.
• Assists self-pay patients in making suitable arrangements for balances due.
• Answers inquiries about patient accounts and advises on insurance benefits.
• Receives payments and deposits, issues receipts, and accounts for all funds received.
• Posts charges and payments to patient accounts daily.
• Determines billing method for third-party payors.
• Contacts insurance carriers/agencies to obtain precertification for procedures.
• Operates office equipment such as copiers, fax machines, and communication systems.
• Places and answers telephone calls, pages, or contacts staff.
• May maintain appointment schedules for clinic physicians.
• Secures required signatures on reports and records for release of information.
• Contacts patients, physicians, or others for information necessary to complete insurance or other billings.
• Types memos, correspondence, etc., as needed.
• Compiles periodic and statistical reports and other data as directed.

Requirements

• High School Diploma (required).
• Graduate of Medical Assistant Training Program (preferred).
• Up to 1 year of work experience (education can substitute for experience).
• Three to six months of on-the-job training to attain proficiency if not certified.

Skills

• Obtain patient history and take vital signs to assist physician with examination and treatment.
• Prepare and maintain examination and treatment areas.
• Perform selected tests that assist with diagnosis and treatment.
• Screen and follow up on patient test results.
• Prepare and administer medications as directed by a physician and maintain medication records.

Licenses and Certifications

Certification as a Medical Assistant is preferred but not required for entry; on-the-job training will be provided if not certified.