SUPV IT SPECIALIST (CUSTSPT/PROJMGT)

Defense Information Systems Agency · Fort Detrick, MD · Yesterday

Information TechnologyPart-time

About the role

As a Branch Chief, this position plans, directs, reviews, and coordinates the efforts of work operations. Ensures assigned branch provides seamless, efficient, professional, and timely service desk support for all customers. Directs and oversees the highly skilled customer support personnel. Serves as a senior resource and technical information source for both within and outside the command. Remains aware of advanced technology and new developments in the field.

Responsibilities

Resolving IT problems within the scope of a global desktop operation
Leading service desk end user device technicians
Managing customer performance requirements, policies, and procedures

Requirements

Conditions of employment

Males born after 12-31-59 must be registered or exempt from Selective Service.
This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months.
Drug Testing Position. Top Secret/SCI security clearance required.

Qualifying experience

To qualify at the GG-14, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Resolving IT problems within the scope of a global desktop operation; leading service desk end user device technicians; managing customer performance requirements, policies, and procedures. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

No substitution of education for the qualifying experience at the GG-14 grade level.

Qualifications

Basic Requirements: Applicants must demonstrate on their resume that they have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail, Customer Service, Oral Communication, Problem Solving.

Benefits

Commensurate with experience, not specified, N/A, varies, TBD.

Pay