SUPV IT SPECIALIST (CUSTSPT/PROJMGT)

This position is in the Cyber Excepted Service (CES) under 10 USC 1599f and does not convey eligibility for conversion to the Competitive Service. It is a supervisory/management role at the Senior Work Level within the CES Occupational Structure, supporting the mission of the US Cyber Command.

Responsibilities

• Directs and supervises employees highly skilled in customer support.
• Manages overall functions and staff required to support planning and delivery of customer support services, including troubleshooting, customer assistance, and training in response to customer requirements.
• Plans, directs, reviews, and coordinates work operations.
• Manages and directs accomplishment of highly critical missions and functions of the supported organization.
• Maintains up-to-date knowledge of "state-of-the-art" advanced technology and new developments in the field by studying journals, participating in technical seminars, and maintaining contacts with vendor personnel.
• Serves as a technical information source both within and outside the command.

Requirements

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position requires a favorable suitability review and security clearance. Failure to maintain security eligibility may result in termination.
• Must complete Foundational Qualifications within 9 months and Residential Qualification requirements within 12 months as per DoD 8140 policy series.
• Position requires drug testing.
• Top Secret/SCI security clearance required.
• This position is mission essential and may require reporting to work or relocating within the U.S. during local/national emergencies.
• Subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management.
• Shift work required: 1st shift (0800-1600), 2nd shift (1600-0000), and 3rd shift (0000-0800).

Qualifications

To qualify for this position, you must meet the following requirements:

• Demonstrate IT-related experience in the following four competencies on your resume:
  • Attention to Detail
  • Customer Service
  • Oral Communication
  • Problem Solving
• For the GG-14 level, your resume must describe at least one year of experience demonstrating the competencies necessary for immediate success, such as:
  • Leadership in IT project management and customer support.
  • Managing IT portfolios aligned with mission priorities.
  • Overseeing the full lifecycle of IT systems development and acquisitions, including troubleshooting.
  • Performing supervisory duties such as performance evaluations, mentorship, and strategic operational planning.
• Candidates must describe how they meet the qualifying experience within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

There is no substitution of education for the qualifying experience at the GG-14 grade level.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits designed to make your federal career rewarding. Benefits may include:

• Health, dental, and vision insurance.
• Retirement plans, including the Thrift Savings Plan (TSP).
• Paid time off, including vacation, sick leave, and federal holidays.
• Flexible spending accounts.
• Life insurance and long-term care insurance.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent.

Additional Information

• This position is in the Excepted Service and does not convey eligibility for conversion to the Competitive Service.
• If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
• This position is subject to a 1-year probationary period for assignment to a supervisory position.
• Accepting this position may require serving a 3-year probationary period to evaluate fitness and whether continued employment advances the public interest.
• Telework availability will be based on mission requirements and supervisory determination.
• Moving costs may be paid.
• Recruitment, relocation, or retention incentives may be authorized.
• This position is covered under DoD Manual 8140 and subject to future Cyber Workforce requirements.
• PPP Application Based Preference Eligibles (e.g., Military Reserve and National Guard technicians) will receive priority consideration at the full performance level only.
• Veterans' Preference will be applied to preference-eligible candidates in accordance with DoD Instruction 1400.25, Volume 3005.