Supv -Heri Logistics

About the Role

Supervises and coordinates Logistics Coordinators (LCs) responsible for accurate order entry, timely delivery, and excellent customer service. Attracts, retains, and motivates staff through effective leadership and performance management.

Responsibilities

• Conducts effective and timely performance dialogues with staff members every quarter.
• Participates in the recruitment process, approving the selection and hiring of employees for open job vacancies.
• Provides coaching and feedback to employees under your area of responsibility.
• Ensures employees receive proper training and instruction to perform assigned job duties.
• Works closely with sales, operations, and customers to ensure products meet customer needs and expectations.
• Acts as a liaison between customers, haulers, sales staff, and dispatchers to coordinate job-site activities.
• Works with sales and dispatchers to maximize trucking capacity at customer job-sites.
• Attends pre-job meetings to discuss project and customer requirements.
• Reviews daily order entry for completeness and accuracy.
• Attends meetings with other departments as necessary.
• Resolves issues and concerns with customers.
• Assists Accounts Receivable in investigating disputed invoices, stand-by time, missing tickets, and missing ticket times.
• Reviews, approves, and maintains daily reports.
• Approves time cards, authorizes and maintains LC schedules, and tracks vacation usage.
• Performs other duties as assigned.

Critical Competencies

• High Integrity: Acts with unyielding integrity and honesty in business transactions, promoting company policies and holding self and other employees accountable.
• Ownership Mentality: Assumes responsibility and makes decisions within your own level of authority.
• Decision Making: Makes informed, effective, and timely decisions by evaluating available information and considering potential outcomes.
• Delegation Skills: Identifies tasks suitable for delegation (e.g., routine tasks) versus those requiring direct involvement (e.g., strategic planning).
• Develops Talent: Ensures the organization has the talent required to meet current and future business needs through recruitment, development, and deployment.

Requirements

• BS/BA in business administration, logistics, construction management, or related degree is desirable, or an equivalent combination of training and work experience.
• Minimum of three (3) years of work experience in construction materials or related industry.
• Minimum of one year of supervisory, customer service, and logistics experience.
• Solid understanding of the aggregate and asphalt business, including key metrics for sales, logistics, and customer satisfaction.
• Strong logistics, dispatch, and customer service skills.
• Construction industry knowledge, including material and project management skills.
• Ability to analyze and understand complex business and organizational challenges.
• Superior analytical and problem-solving skills with the ability to develop creative solutions.
• Excellent interpersonal skills to interact effectively with all levels of the organization.
• Ability to supervise employees and motivate teams.
• Understand, interpret, and apply company policies and procedures.
• Effective presentation and communication skills.
• Ability to work in a stressful, fast-paced, deadline-oriented environment.
• Intermediate experience using personal computers and applications.

Other Requirements

• Must be able to sit for long periods of time.
• Able to use common office tools and technology, such as cell/office telephone, calculator, computer, and other electronic devices.
• Capable of travel (both ground and air) as needed.
• Required to utilize proper personal protective equipment while on job sites, including hearing and/or respiratory protection.
• Varying work schedule, including nights and weekends.