Supv, Communications / Captain
About North Memorial Health
At North Memorial Health, you’re part of an inclusive health team rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness, and Create Impact. Empathy and care are at the heart of North’s culture, designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.
Our health system encompasses two hospital locations in Robbinsdale and Maple Grove, as well as a network of 23 clinics, including 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers, and emergency care offerings covering five counties.
- Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years and a Level II pediatric trauma center.
- Maple Grove Hospital, established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU and the largest Family Birth Center in the state (5,000+ deliveries per year and over 60,000 babies delivered).
Both hospitals have been named to the 2022 Fortune/Merative 100 Top Hospitals® list and the 2023 Women’s Choice Award Best Hospitals list.
About This Position
Oversees the day-to-day operations of the Communication Center and its employees. Reports and investigates issues of concern, troubleshoots equipment issues, and maintains all necessary staffing and tools needed by the communications team.
Responsibilities
- Supervise day-to-day operations of the Communication Center.
- Report and investigate issues of concern.
- Troubleshoot equipment issues.
- Maintain staffing and tools required by the communications team.
Requirements
Education
- High school graduate or equivalent required.
- Bachelor’s degree preferred.
Experience
- Three years of experience as an EMD or five years of experience as a PSAP dispatcher, REQUIRED.
- Supervisory experience in a Communication Center, PSAP, or EMS preferred.
- Knowledge of Hexagon, I-Dispatcher preferred.
- EMD & EMD-Q through IAED preferred.
Licensure/Certification
- EMD through IAED or obtained within 6 months of hire.
- EMD-Q through IAED or obtained within 6 months of hire.
- CPR Certification.
Benefits
As a non-profit organization, North Memorial Health offers the following benefits for most part-time and all full-time positions:
- Eligibility for the Public Student Loan Forgiveness program.
- Health & Welfare Benefit Packages.
- 401k Retirement Match or Pension Plan, based on workgroup eligibility.
- Generous Paid Time Off (PTO) Plans.
- Adoption Reimbursement up to $3,000 per child.
- Child Care Discount Program with New Horizon (10% off weekly childcare tuition).
- Education/Tuition Reimbursement.
- 24/7 Fitness Center Access for all benefit-eligible team members.
Commitment to Diversity, Equity & Inclusion
North Memorial Health recognizes that the strength of our team lies in our diversity and makes every effort to embrace the unique contributions and experiences of each person. We strive to ensure everyone feels valued and part of our community through initiatives that reinforce diversity, equity, and inclusivity. We celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community and aim to create a welcoming environment for all. Through our DE&I initiatives, we hope to dispel myths, assumptions, and acts of implicit bias.
Pay
Salary Range: N19 ($31.32 - $46.99), based on experience. Compensation may include shift differential pay depending on the position and shift worked.
Schedule
- Hours per two-week pay period: 80.
- Shift: Day/Evening/Night Variable.
- Weekend Requirement: Weekends by Department Rotation.
- Call Requirement: None.
- Remote or On-site: On-site.
- FLSA Status: Exempt.
Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position.