SUPV TELEPHONY OPERATIONS

Supervisory Responsibilities

• Supervises journeyman telephone maintenance technicians
• Provides direct oversight of preventive and predictive maintenance required to maintain safe and reliable life-safety and operations equipment of the Authority.

Essential Duties And Responsibilities

• Supervises journeyman telephone maintenance technicians and provides direct oversight of preventive and predictive maintenance required to maintain safe and reliable life-safety and operations equipment of the Authority.
• Responsible for conducting weekly meetings to plan and assigns work to technicians.
• Provides written reports on important issues that affect the operations and performance of telephone shops which includes: wayside, parking deck call boxes, police and customer service phones.
• Investigates problems that may impact delays to revenue service and implements corrective action.
• Implements and promotes safety, quality, and training programs for the telephone maintenance unit.
• Facilitates monthly safety and training meetings.
• Develops and implements plans and programs to improve the quality of telecommunication services activities.
• Supervises and coordinates installation of all structured cabling systems including inside/outside plant such as 3/5/5e/6 cabling and fiber optics in accordance to MARTA standards and guidelines.
• Works closely with supervisors in business support units including Computer Maintenance, Radio Maintenance, Police and Technology Infrastructure and Production in the identification and resolution of technology issues.
• Develops and monitors journeyman performance.
• Makes hiring and termination recommendations.
• Assists in the development and control of the operating and/or capital budgets.
• Performs other related duties as assigned.

Qualifications

• Bachelor's degree in electrical engineering, technology or closely related field with a minimum of 6 years of related experience utilized in a transit system environment highly desirable.
• Demonstrated experience and application of various types of test equipment associated with the service/maintenance and repair of telephone systems (CISCO voice applications, Call Manager, Unity and Harmony Voice Recorder); public address systems (IP7-PA Announcement and Signpost); SONET systems, fiber optic networks, and large telephone switch technologies utilized in the telecommunication industry.
• Good oral and written communication and analytical skills.

Skills

• Good oral and written communication and analytical skills.

Benefits

• The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

Pay

• Salary Grade -18
• Classification -Represented
• Number of Openings - 1
• Salary Range -$60,552 - $90,826