Supv, Customer Svc

About the role

Responsible for supervising a customer service team that assists customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a complex nature and deals with a variety of variables in situations where standardization may not exist. Trains new customer service representatives. Communicates and interacts with customers, vendors and co‑workers professionally, ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Responsibilities

• Supervises associates, including staffing, training, coaching, performance management and problem resolution.
• Coordinate and oversee the input of customer orders, credits and invoicing, ensuring accuracy; back up as needed.
• Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
• Provide informative and professional assistance when working with the public, customers, vendors, and co‑workers.
• Lead and train new customer service representatives; facilitate and/or schedule training and Customer Service meetings.
• Develop spreadsheet reports as requested by management.
• Perform other related duties as assigned.

Requirements

• High School Diploma/GED or equivalent experience.
• 2–4 years of experience in customer service or a related area.

Benefits

• Day 1 Health & Wellness Benefits
• Employee Stock Purchase Plan
• 401(k) Employer Matching
• Education Assistance
• Paid Time Off
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment with a culture of rewards, recognition, and respect

Pay

Starting Base Salary: $55,000–$65,000 plus eligibility based on program requirements for annual incentive.