Supports Coordinator/Case Manager

Position Summary

Under the direction of the Director of Supports Coordination Services, the Supports Coordinator is responsible for:

• Providing comprehensive case management services
• Developing and maintaining Individual Support Plans (ISPs) using a person-centered planning approach
• Making sure services are delivered as written in the ISP
• Conducting required face-to-face visits to monitor health and welfare
• Coordinating direct services and community resources
• Responding to emergency situations to ensure participant safety
• Facilitating annual ISP reviews and reassessments
• Maintaining documentation in HCSIS
• Supporting individuals and families throughout the planning and service process
• Providing information on fair hearing rights and assisting with requests
• Participating in community outreach and agency fundraising initiatives
• Completing all required trainings

Key Responsibilities

• Conduct interviews and gather medical, educational, social, and vocational information
• Develop, implement, monitor, and update Individual Support Plans (ISPs)
• Ensure services are delivered as written in the ISP
• Conduct required face-to-face visits to monitor health and welfare
• Coordinate direct services and community resources
• Respond to emergency situations to ensure participant safety
• Facilitate annual ISP reviews and reassessments
• Maintain documentation in HCSIS
• Support individuals and families throughout the planning and service process
• Provide information on fair hearing rights and assist with requests
• Participate in community outreach and agency fundraising initiatives
• Complete all required trainings

Requirements

• Current FBI, Criminal History, and Child Abuse Clearances (required at hire and maintained per regulations)
• Valid Pennsylvania Driver’s License
• Current automobile insurance (recommended coverage: $100,000/$300,000 liability and $100,000 property damage)
• 3-year driving record check (updated annually)
• Willingness and ability to travel throughout service counties

Physical Requirements

• Frequent verbal and written communication
• Prolonged sitting and standing
• Ability to observe, assess, and document
• Use of computer and basic math skills

Benefits

• Competitive salary
• Incentive bonus opportunities
• 401K with employer match
• Employer contribution toward medical insurance for employee, spouse, and dependents
• Meaningful, mission-driven work
• Professional development and training opportunities

Qualifications

• Required: Bachelor’s degree from an accredited college or university
• Minimum of 12 college credits in sociology, social work, psychology, gerontology, criminal justice, or related social sciences
• Preferred: Experience working with individuals with intellectual and developmental disabilities
• Knowledge of Pennsylvania MH/ID systems, special education systems, and public benefits (Social Security, welfare, etc.)

Skills

• Strong organizational and time-management skills
• Ability to manage a caseload in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to build effective relationships with individuals, families, and service providers
• Commitment to respecting the rights and dignity of individuals served