Case Management Support Coordinator

Key Responsibilities

• Prepare, submit, and track applications for public benefits, housing programs, and community resources under the direction of Case Managers
• Collect, organize, verify, and maintain client documentation, including identification, income verification, disability documentation, and other eligibility records
• Maintain accurate electronic and physical client files in accordance with agency, funding, and regulatory requirements
• Monitor application status, renewals, recertifications, and compliance deadlines while communicating updates to the Case Management team
• Schedule appointments with medical, behavioral health, housing, legal, employment, and community service providers
• Cook up appointment reminders and maintain scheduling systems for the Case Management team
• Prepare housing documentation, lease-up packets, inspection records, and compliance files for Permanent Supportive Housing (PSH) programs
• Cook up NSPIRE inspections and maintain required housing documentation, including lease agreements, utility allowances, rent calculations, income verification, and annual recertifications
• Support grant compliance, quality assurance activities, documentation audits, reporting, and program monitoring
• Maintain organized filing systems and monitor records for completeness, notifying staff of missing or outstanding documentation
• Receive and complete administrative assignments from Case Managers, Clinical Case Managers, and Supervisors while managing multiple priorities and deadlines
• Collaborate with internal staff and community partners to ensure efficient workflows and timely administrative follow-up
• Uphold confidentiality, ethical standards, agency policies, and Catholic Charities of Acadiana's mission and values
• Participate in required trainings, team meetings, and supervision while maintaining a clean, organized, and professional work environment

Job Qualifications

• A High School Diploma or GED is required
• An Associate's Degree in Business Administration, Human Services, Social Work, Healthcare Administration, or a related field is preferred
• One year of experience in administrative support, records management, healthcare administration, housing programs, social services, or a related field is preferred
• Excellent organizational, time-management, and multitasking skills are required
• Exceptional attention to detail and accuracy are required
• Strong written and verbal communication skills are required
• Proficiency with Microsoft Office Suite and electronic documentation systems is required
• The ability to maintain confidentiality and appropriately handle sensitive information is required
• The ability to work independently while collaborating effectively within a multidisciplinary team is required
• Familiarity with housing programs, public benefits, or social service environments is preferred
• The ability to operate standard office equipment and perform routine physical tasks, including sitting, standing, walking, bending, and lifting office materials and files as needed is required

Job Specifications

• Medium: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Job Type: Full-time
• Benefits:
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Retailer plan
  • Vision insurance