Support Coordinator (Case Manager II)

Essential Functions

• Completes initial and annual assessment of individuals for planning services and supports.
• Develops Individual Support Plan based on assessment information in collaboration with the individual and/or family.
• Provides linkage, coordination, and monitoring of services/supports to include Medicaid Waiver Services provided by private providers, other community agencies, natural support systems and other units in the NCSB.
• Maintains chart documentation that is in compliance with agency guidelines and state regulations.
• Ensures that documentation substantiates billing for services.
• Complies with all State Case Management Licensure regulations, HIPAA, and Human Rights regulations.
• Conducts face-to-face visits at a minimum of every 90 days and completes monthly activity related to the individual service plan.
• Monitors progress, service delivery, and individual satisfaction by providing monthly service to all individuals on assigned caseload.
• Provides increased frequency of service whenever clinically indicated.
• Identifies and accesses resources to meet identified needs and assist individuals in procuring and maintaining resources and entitlements.

Department Hiring Salary Range

Salary range: $49,152

Education/Experience

• Bachelor's degree in a human services field, or equivalent combination of training and experience.
• Experience in a human services field related to the area of assignment, to include work in case management.
• Some assignments also require specific experience working with various types of client populations.

Preferred Education and Experience

• Bachelor's degree in human services or related field, or equivalent combination of training and experience.
• One (1) year experience in the Intellectual Disabilities field, preferably in the case management area.

Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.
• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
• Retirement: If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
• Tuition Assistance Program is established to encourage employees toward continued self-development and education.
• Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply.
• The applicant’s school of enrollment must be an accredited institution.

Note

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above.

Supplemental Questions

• I understand and will answer the following supplemental questions completely and thoroughly.
  • Do you have a valid driver's license?
  • Are you a current or previous City of Norfolk employee?
  • If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee.
  • What is the highest level of education you have completed?
  • Is your degree in a human services field or related field?
  • How many years of experience do you have in the field of developmental disabilities?
  • Do you have a valid driver's license?
  • Please provide the name, email address, and phone number of your current or most recent supervisor.
  • Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
  • Please indicate your veteran status. (A copy of your long form DD-214 may be required)