Support Coordinator (Case Manager III)

Essential Functions

• Completes initial and annual assessment of individuals for planning services and supports.
• Develops Individual Support Plan based on assessment information in collaboration with the individual and/or family.
• Provides linkage, coordination, and monitoring of services/supports to include Medicaid Waiver Services provided by private providers, other community agencies, natural support systems and other units in the NCSB.
• Maintains chart documentation that is in compliance with agency guidelines and state regulations.
• Ensures that documentation substantiates billing for services.
• Conducts face-to-face visits at a minimum of every 90 days and completes monthly activity related to the individual service plan.
• Makes sure to monitor progress, service delivery, and individual satisfaction by providing monthly service to all individuals on assigned caseload.
• Provides increased frequency of service whenever clinically indicated.
• Identifies and accesses resources to meet identified needs and assist individuals in procuring and maintaining resource and entitlements.
• Aids individual/family in obtaining needed services on an emergency basis, i.e. hospitalization, housing, food, medications, etc.
• Performs other related duties as assigned.

  Education/Experience

  • Bachelor's degree in a human services field.
  • Two years' experience in a human services field related to the areas of assignment.
  • Some assignments may also require specific experience working with various types of client populations (two years' experience in the intellectual Disabilities field or co-occurring populations preferably in the case management area).

  Additional Information & Requirements

  • Valid Driver's License may be required depending on assignment.
  • Certification in basic first aid and CPR, depending on area of assignment.

  Department Hiring Salary

  Salary: $54,190

  Special Project/Grant Employees

  Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

  Temporary/Seasonal and Part-Time Employees

  Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

  Retirement

  If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

  Tuition Assistance Program

  The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

  Supplemental Questions

  • Are you a current or previous City of Norfolk employee? Yes - I am a current City of Norfolk Employee No - I am not a previous or current City of Norfolk employee
  • If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee.
  • Please select the highest level of education you have completed. High School Diploma/GED Associate's Degree Bachelor's Degree Master's Degree or higher
  • Do you have a degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.) Yes No
  • Do you have at least two (2) years of experience in the field of developmental disabilities? Yes No
  • Briefly explain your experience working with individuals with developmental disabilities.
  • Do you have a valid driver's license? Yes No
  • Please provide the name, email address, and phone number of your current or most recent supervisor
  • Please indicate any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
  • Please indicate your veteran status. (A copy of your long form DD-214 may be required) I am not a Veteran I am a Veteran I am a Disabled Veteran