Service Coordinator/Case Manager

Qualifications

• BA/BS in related field with two (2) years of qualifying experiences required. An advanced degree in one of the qualifying fields may substituted for 1 year of qualifying experience.
• Experience working with target populations strongly preferred. The target populations: HIV/AIDS who are virally unsuppressed, individuals with Serious Mental Illness, serious substance use disorders (SUDs), and/or chronic hepatitis.
• Excellent organization, written, verbal, and interpersonal communication skills in English required. Excellent customer service skills to assist in resolving member complaints.
• Appreciation of and commitment to Apicha’s mission and values required.
• Must possess ability to interact with all levels of external and internal customers with a high level of professionalism and tact in representing Apicha CHC. Consistent team player capable of effectively operating within the organizational structure.
• Strong verbal and written communication skills – for both internal and external audience. Computer literacy – ability to learn and adapt to different reporting platforms within required time frames.
• Ability to work effectively in stressful environment. Ability to work effectively in both a collaborative as well as individual setting. Work flexible hours including some evenings and weekends required.

Benefits

At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.