Service Process Coordinator
About Our Client
The organization operates within the financial services industry, focusing on retail banking operations. It addresses the need for accurate and timely account servicing to support a broad range of banking products while ensuring compliance with financial regulations. This global entity manages complex operational processes that impact client outcomes and business performance.
About the Opportunity
The Service Process Coordinator serves as a critical liaison among operations staff, relationship managers, and clients, ensuring that daily account servicing processes run smoothly and comply with regulatory standards. This role directly supports the efficiency and quality of retail banking operations, contributing to consistent client service and operational integrity.
Responsibilities
- Coordinate account maintenance and servicing requests across retail banking products.
- Resolve client inquiries and manage escalated issues to completion.
- Communicate daily productivity, quality, and availability metrics to management.
- Prepare updates for business stakeholders to support financial entry approvals.
- Ensure compliance with financial regulations in all servicing activities.
- Support a wide range of banking products and adapt to changing priorities.
- Identify inefficiencies and contribute to process improvement initiatives.
- Assess risk in operational decisions and escalate control issues appropriately.
Requirements
- 2 to 4 years of experience in operations, banking, or financial services support.
- Proficiency with Microsoft Office and ability to produce clear documentation.
- Ability to work independently and resolve complex issues using structured problem-solving.
- Strong written and verbal communication skills.
- Analytical skills to review financial data and identify discrepancies.
- High School diploma or equivalent.
Pay
- Salary range: $49,340 to $64,360 annually.
- Additional discretionary and formulaic incentive and retention awards may be available.
Benefits
- Fully remote working arrangement.
- Access to structured learning and development programs.
- Exposure to a broad range of retail banking products and processes.
- Wellbeing support and resources for work-life balance.
- Financial wellbeing benefits aligned to experience and contribution.