Supportive Housing Case Manager (FT or PT)

Responsibilities

• Conduct intake assessments, develop individualized housing stability/service plans, and update plans quarterly or as needs change.
• Absorb clients in securing and maintaining permanent housing (lease signing, landlord mediation, rental arrears negotiation, unit inspections, etc.).
• Cookinate medical, mental health, substance use treatment, benefits enrollment (SSI/SSDI, SNAP, Medicaid), employment, and other supportive services.
• Use harm-reduction and trauma-informed approaches in all client interactions.
• Advocate for clients with landlords, courts, hospitals, and benefit agencies.
• Facilitate crisis intervention and de-escalation when needed; participate in on-call rotation (if applicable).
• Participate in case conferences, staff meetings, and regular supervision.
• Collaborate with property managers, housing navigators, peer specialists, and clinical teams.

Requirements

• Bachelor’s degree in social work, psychology, human services, or related field (preferred).
• At least 1–2 years of case management experience with people experiencing homelessness, mental illness, substance use, or trauma.
• Knowledge of Housing First, harm reduction, trauma-informed care, and motivational interviewing (preferred).
• Proficiency with Microsoft Office.
• Excellent organizational, documentation, and time-management skills.
• Ability to work independently in the field and manage a flexible schedule (some evenings/weekends).
• Ability to pass background checks.

Physical Demands

• Frequent travel throughout the service area for home visits and meetings
• Ability to manage emotionally intense situations and secondary trauma
• Lifting: Must be able to lift and carry items weighing up to 50 pounds occasionally.
• Standing/Walking: Requires standing and walking for extended periods during shifts.
• Bending/Stooping: Frequent bending, stooping, and reaching to access materials stored at various heights.