Support Worker -Part -Time/Dartmouth Avenue

About the role

Your Advocacy. Their Journey. New Beginnings. At Curo, we believe in second chances and fresh starts. As our Support Worker in Temporary Accommodation Services at Dartmouth Avenue, you'll be the friendly face and trusted advocate for people experiencing housing crisis, helping them transition quickly to permanent homes. This dynamic role puts you at the heart of our residents' journeys. You'll champion a caseload of households who could be staying in our temporary accommodation anywhere from a few weeks to a few years. You'll provide vital support with budgeting, finances, and navigating the path to permanent housing, spending meaningful time with each resident every week.

Responsibilities

• Build trusting relationships with residents, providing regular support to everyone in your caseload
• Create and implement practical support plans focused on budgeting, finance management, and moving on
• Advocate for your residents, liaising with agencies and services to ensure they get the support they need
• Complete risk assessments and support plans, tailoring your approach to each resident's unique situation
• Aid residents with practical issues and housing-related matters
• Work as part of a supportive team, contributing to the smooth running of our temporary accommodation service

Requirements

• Essential Experience working with people in some capacity, whether in a professional or personal context
• Values that align with supporting individuals with compassion and positivity
• Resilience to handle challenging situations while maintaining a supportive approach
• Excellent communication skills and the ability to advocate effectively for others
• An organised approach to managing a diverse caseload

Qualifications

Essential: Working experience with people in some capacity, whether in a professional or personal context.

Desirable: Lived experience or professional background working with people.

Skills

• Strong interpersonal and communication skills
• Ability to build trust and rapport with residents
• Problem-solving and organizational skills
• Flexibility and adaptability to changing situations

Benefits

26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years

Your birthday off as an extra holiday

Up to 10% matched pension contribution

Flexible benefits including the ability to buy additional leave, gym membership, Health Cash Plan

'Perks at Work' giving you access to thousands of discounts

Access to an Employee Assistance Programme for your own wellbeing

Pay

Salary - £25,878 pro rata

Schedule

Part Time | 30 hours

Fixed-Term Contract Until 31st March 2027

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We acknowledge the unique challenges and discrimination faced by people from marginalised communities in accessing housing and support services. We understand that experiences of homelessness are deeply impacted by these systemic barriers. That's why we actively work to recruit team members who have lived experience or deep understanding of these communities and can passionately advocate for those navigating these difficult circumstances.

More About You

We're looking for someone with strong values, resilience, and a genuine desire to help others through difficult times. Your lived experience or professional background working with people will be valuable in this role.

About Curo Group

We're one of the largest landlords in the South West, with a diverse portfolio of affordable and market rented homes. We own and manage more than 14,000 homes; properties that our 28,000 residents call home. We’re building hundreds of new homes every year for rent and sale. We provide award-winning support services to a wide range of residents, including homeless young people and families, older and disabled people, and those affected by mental health issues or memory loss. As a housing association we have no paid shareholders. We create profit for purpose, reinvesting the surpluses from our commercial house-building business into our core social purpose.