Support Associate (Part-Time)

About Frette

For over 160 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter’s Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces.

About the Role

The Part-Time Support Associate is an integral part of the store team, acting as a key partner to management and sales, primarily responsible for overseeing the stockroom and maintaining the upkeep of the store. At Frette, we expect all employees to be team players by demonstrating a high degree of integrity and contributing to a positive environment that is fun, professional, and productive. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and commitment to an elevated selling ceremony.

Responsibilities

• Inventory Control:
  • Ownership of inventory control including cycle counts, communicating adjustments, discrepancies, negative on hands, reports, informing store of new receipts, out of stocks, and best sellers (on-hand inventory levels).
  • Execute all operational responsibilities to ensure the timely execution of all transfers, damages, fulfillments, holds, replenishment, shipping, and receiving to maintain inventory accuracy and ideal product flow.
  • Ensure maximization and effectiveness of storage and capacity of all products, including front of house (sales floor), back of house, and offsite storage locations.
  • Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure appropriate inventory levels and organization are maintained.
  • Ensure compliance with all operational policies and procedures, including Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture, and POS.
  • Train staff in all back-of-house (BOH) procedures and ensure any changes in policies are communicated effectively across the store team.
• Client Experience:
  • Follow Frette packaging guidelines for any ship-outs and maintain a consistent company perspective on charge sends, returns/exchanges, and other transactions critical to a positive customer experience.
  • Assist on the sales floor by providing coverage, supporting sales specialists, and ensuring customer service standards are met.
  • Contribute to daily morning meetings with the store team, focusing on priorities determined by the Store Manager.
  • Participate in maintaining visual standards, including VM rotations and bed changes.
  • Assist with offsite activities such as home installations, bank drops, tailor visits, and dry cleaning.
• Maintenance:
  • Perform stockroom maintenance, stock checks, and shipping of product (transfers, customer-related items, in-store, and e-commerce fulfillments).
  • Oversee ongoing facilities and maintenance in a timely manner, including furniture repair, daily/monthly store cleaning, and all repair work (walls, floors, fixtures, etc.).
  • Provide feedback to housekeeping services on the quality of work.
  • Daily touch base with the Store Manager and team to outline priorities and align expectations.
  • Manage and maintain annual budgets for the store's operational expenses (packaging, supplies, cleaning & maintenance, etc.) in partnership with the Store Manager and Corporate Retail Team.
  • Perform key holder store opening and closing procedures, ensuring the checklist is completed and signed off.
  • Partner with IT on any helpdesk-related inquiries.
  • Additional responsibilities as needed per business needs identified by the Store Manager and Corporate Business Partners.

Requirements

• Years of experience in a retail store environment, including back-of-house support preferred.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.
• Proficiency with retail operating systems including shipping, POS, Microsoft Office, and Google Workspace.
• Detail-oriented with strong organization and follow-up skills.
• Ability to multi-task and maintain organization in a fast-paced environment.
• Self-motivated and able to work well independently as well as within a team atmosphere.
• Demonstrates a positive attitude that contributes to a positive team environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Ability to build and maintain effective working relationships with team members and willingness to set and maintain high standards of performance.
• Ability to partner with the Corporate team as well as other store teams.
• Professional written and verbal communication skills.

Physical Requirements

• Ability to lift and mobilize small to medium items up to 50 lbs. while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stock room, and offsite locations.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and OSHA-approved ladder safety.