Support Technician I

Job Summary

The Support Technician I is the face of IT throughout WMC; they are responsible for rendering technical support to the end user community. Support duties include computer equipment installation, assisting users with computer access, logon and navigation, access to and usage of related peripheral equipment such as printers and scanners. They will coordinate between WMC Help desk and IT departments as part of the daily routine and duties.

Responsibilities

• Coordinate between WMC Help desk and IT departments as part of the daily routine and duties.
• Perform computer hardware installations & decommission of enterprise equipment, including PCs, printers, scanners, other peripherals.
• Configure computer equipment following hospital approved protocols and standards.
• Troubleshoot and resolve problems related to hardware including PCs and peripheral equipment.
• Render support to end users related to WMC Network logon, basic application access, and navigation.
• Participate in project implementation assignments.
• Acts as liaison with end users for system access and usage.
• Follow inventory processes, request replacement parts and equipment and administer the return of failed parts as required.
• Perform asset management duties as defined by WMC.
• Adhere to all WMC security protocols and standards.

Qualifications/Requirements

• Experience: 2 years of hands-on IT technical support, required.
• Experience in healthcare technology support, including hardware or infrastructure, preferred.
• Experience with device management/integration, preferred.
• Education: Bachelor’s degree in information technology, science, or related, required.
• Licenses / Certifications: N/A
• Other: Basic yet solid knowledge of computer and operating systems and core applications in meeting the needs of hospital community; ability to work well with medical professionals; ability to communicate effectively; ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments; good judgment; initiative; accuracy; thoroughness; physical condition commensurate with the demands of the position.