Support Technician

Primary Responsibilities

• Provide first-level technical support to users through phone, email, and remote sessions, addressing issues related to client computers and software.
• Diagnose, troubleshoot, and resolve technical problems; escalate complex issues when necessary.
• Aid in creating and maintaining scripts in C# and SQL to generate and customize client reports.
• Collaborate with the development team to report bugs and suggest usability improvements.
• Document support cases, resolutions, and any scripting changes for future reference.

Desired Skills & Competencies

• Strong troubleshooting and problem-solving skills for hardware, software, and networking issues.
• Excellent communication and customer service abilities, with the capability to explain technical concepts clearly.
• Basic knowledge of C# and SQL for scripting and report generation.
• Familiarity with Windows operating systems and networking fundamentals.

Minimum Qualifications

• Experience providing technical support via phone and email in a professional environment.
• Some familiarity with code and scripts.
• Understanding of Windows OS and common networking concepts.
• Ability to work collaboratively and communicate effectively with clients and team members.
• Ability to work 8am - 5pm Eastern Time.

Pay

$15.50-$23.56/hour

Schedule

8am - 5pm Eastern Time

Benefits

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.