Support Technician

Summary

The Support Technician provides advanced analytical, administrative, and technical support for assigned business functions, projects, or technical units. They apply knowledge of departmental procedures, business practices, and company policies to complete specialized assignments, including confidential and transactional activities. They serve as a liaison between customers, employees, and department programs while supporting operational processes, reporting, and functional initiatives.

Minimum Requirements

- High school graduate/GED plus four (4) years experience in advanced administrative positions OR equivalent combination of education and experience. - Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).

Preferred Qualifications

- Knowledge in a specialized department function including department practices, programs, plans and policies. - Knowledge of computer systems and applications related to department or function support. - Ability to analyze data and formulate conclusions. - Ability to prepare reports, trends and/or recommendations. - Ability to present ideas in an effective manner, orally and in writing. - Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Major Accountabilities

• Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies. Audits, tracks and maintains appropriate documentation for functional area programs. Prepares department tools, guides, matrices and other supporting materials.
• Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources. Provides data and information to others on functional area processes and procedures.
• Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.
• Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases. Participates in the testing and implementation of systems to enhance and support business processes and information needs. Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.
• Examines transactions or information to insure compliance with rules and regulations. Discusses discrepancies with appropriate contacts.
• Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution. Trains others in the use of departmental office equipment.
• Provides orientation, work direction or training to other administrative support positions in the department when necessary.
• Captures event planning responsibilities for department meetings, training sessions and conferences when necessary. Plans program, agenda and services according to customer requirements. Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs. Conducts planning meetings, prepares communication and documents as necessary. Monitors event progress and makes modifications/changes as appropriate. Reviews event bills for accuracy.

Export Compliance / EEO Statement

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Hybrid

Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person). Employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location. Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). Working from a home office requires adequate technology and an appropriate ergonomic set up. Role types are subject to change based on business need.