Support Systems Administrator - Information Services

About the role

The Technology Support Center is the first point of contact for faculty, staff and students’ computing questions and offers advanced technical support for university computers and peripherals. Our team provides support for UMKC accounts, hardware warranty repairs, software distribution, disk imaging and mobile devices. We also support critical services such as virus control and security incident response and much more.

Responsibilities

• Provide first and second tier technical support for UMKC students, faculty, and staff.
• End user support, support for computer hardware, peripheral hardware/software configuration and installation, and mobile device support.
• General user and desktop support, break/fix, imaging, software deployment.
• Troubleshoot accounts via Azure, Active Directory, and account related applications.
• Serve as technical lead on special projects requiring an in‑depth understanding of complex IT environments and systems.
• Apply strong customer service principles and best IT practices while providing technical support for end users.
• Work with a team of IT professionals on a range of IT projects.

Requirements

• Strong knowledge of desktop/workstation/mobile devices and hardware/software/operating systems (configuration and connectivity)
• Excellent customer service skills
• Excellent technical knowledge and aptitude in the areas of software configuration and troubleshooting techniques
• Ability to document technical processes clearly and concisely
• Familiarity with Azure, Active Directory, and Group Policy
• Experience with account management and troubleshooting account related issues
• A working knowledge of ITSM or other ticketing system
• Familiarity with installation, maintenance, and support of wireless technologies
• Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff
• Excellent time management skills and ability to work under pressure and meet inflexible deadlines
• Must have a driver’s license, cell phone with data, and be able to lift 40 lbs

Benefits

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Pay

The anticipated hiring range for this position has been established as $53,976 - $60,000 annually. Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements. Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line. Grade: GGS 9E or 10 University Title: SUPPORT SYSTEMS ADMIN-ENTRY or SPECIALIST To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Schedule

Shift 8:00am to 5:00pm, Monday through Friday