Support Staff (Front Desk Receptionist) (Spearfish)

About the role

Looking for a career in mental healthcare and also looking for a fantastic work and life balance? Join the team at West River Mental Health where we strive to be the premier provider in the Black Hills. West River Mental Health has been providing mental health care in Western South Dakota since 1948 and is the largest, most advanced community mental healthcare facility in the region. We are accepting applications for a full‑time Front Desk Receptionist (Support Staff). We seek a multi‑tasking, people‑oriented and highly motivated individual with strong time‑management skills. The Front Desk Receptionist creates a welcoming environment for clients and visitors while managing a multi‑line phone system, all aspects of electronic provider scheduling, medical records and general office support as needed. Professionalism, a positive attitude and the ability to work one‑on‑one with clients and staff are essential. You may visit our website at www.wrmentalhealth.org for more information about who we are, job descriptions, and a summary of benefits.

Responsibilities

• Extensive phone and face‑to‑face contact with clients and visitors
• Scheduling client appointments
• Preparing initial client paperwork and letters
• Verifying client information
• Collecting fees
• Completing required client paperwork

Requirements

• Ability to professionally interact and communicate in person and over the phone
• Skill in and ability to answer a multi‑line phone system
• Skill in and ability to prioritize tasks and multi‑task
• Advanced computer skills
• Skill in and ability to comply with HIPAA regulations
• Skill in and ability to accurately account for money collected
• Ability to maintain up‑to‑date required company trainings
• Ability to maintain a South Dakota driver’s license and vehicle liability insurance and safely operate a vehicle in all weather conditions
• High school diploma or equivalent (acceptable experience)
• Excellent computer skills in a Microsoft environment required
• Medical records experience preferred
• Hand and finger dexterity for computer keyboarding
• Requires prolonged sitting, standing, and frequent bending, stooping and light to moderate lifting (up to 25 lb occasionally, up to 10 lb frequently)
• This is a Section 3 eligible job opportunity; we encourage applications from individuals who are low income, live in Public Housing, or receive a Section 8 voucher

Benefits

• Health insurance
• Dental insurance
• 401K plan
• Life insurance
• Short‑term disability
• Long‑term disability
• Employee Assistance Program (EAP)
• Paid time off (PTO)
• Paid holidays
• Floating holidays
• Flexible schedule to accommodate personal and family needs and encourage professional growth