Support Staff - Receptionist

About the role

The Front Desk Receptionist provides primary communication and administration support, serving as the first point of contact and helping ensure smooth daily operation.

Responsibilities

• Greeting clients while ensuring a welcoming and professional environment.
• Answering, transferring, and prioritizing phone calls appropriately.
• Scheduling, rescheduling, and canceling client appointments, updating client arrivals or no-show/cancellations, and setting up and organizing appointments.
• Aiding clinicians and medication providers with scheduling and other administrative tasks.
• Coinciding with the Intake Coordinator, Office Manager, Therapists, and Medication Providers.
• Maintaining the waiting area and updating any signage or notices.
• Monitoring emails and responding in a prompt, prioritized, and professional manner.
• Ensuring HIPAA compliance and maintaining confidentiality in all forms of communication or action.

Requirements

Commensurate with experience.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or receptionist role preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to work flexible hours including evenings and weekends.

Skills

• Customer service skills.
• Phone etiquette and call handling.
• Email management and organization.
• Confidentiality and HIPAA compliance.

Benefits

N/A

Pay

TBD

Schedule

TBD