Support Staff (Front Desk Receptionist) Rapid City

About the role

West River Mental Health has been providing mental health care in Western South Dakota since 1948 and is the largest, most advanced community mental healthcare facility in the region. We are seeking a multi‑tasking, people‑oriented and highly motivated individual for a full‑time or part‑time Front Desk Receptionist (Support Staff) position. The role creates a welcoming environment for clients and visitors while managing a multi‑line phone system, electronic provider scheduling, medical records, and general office support. Located in Rapid City, a community of 60,000 in the beautiful Black Hills of Western South Dakota, the area offers excellent schools, diverse community activities, abundant recreational opportunities, and is within an hour’s drive of six national parks and monuments.

Responsibilities

• Extensive phone and face‑to‑face contact with clients and visitors
• Scheduling client appointments
• Preparing initial client paperwork and letters
• Verifying client information
• Collecting fees
• Completing required client paperwork
• Managing a multi‑line phone system
• Maintaining electronic provider scheduling
• Handling medical records and general office support as needed

Requirements

• Ability to professionally interact and communicate in person and over the phone
• Skill in answering a multi‑line phone system
• Skill in prioritizing tasks and multi‑tasking
• Advanced computer skills (Microsoft environment)
• Ability to comply with HIPAA regulations
• Ability to accurately account for money collected
• Ability to maintain up‑to‑date required company trainings
• Ability to maintain a South Dakota driver’s license and vehicle liability insurance and safely operate a vehicle in all weather conditions
• Hand and finger dexterity for computer keyboarding
• Ability to sit, stand, bend, stoop, and lift up to 25 lb occasionally or up to 10 lb frequently
• High school diploma or equivalent; excellent computer skills required
• Medical records experience preferred

Benefits

• Health insurance
• Dental insurance
• 401K
• Life insurance
• Short‑term disability
• Long‑term disability
• Employee Assistance Program (EAP)
• Paid time off (PTO)
• Paid holidays
• Floating holidays

Schedule

We offer a flexible schedule to accommodate important personal and family memories while encouraging professional growth.