Receptionist/Front Desk Manager

About the Role

Join our established family practice as the welcoming face of our office. We are a one-doctor practice with a 32-year history of caring for our community and we are looking for a polished, friendly front desk person who can make every patient feel comfortable from the moment they arrive. The reception area is the first point of contact and plays a vital role in shaping the patient experience.

Responsibilities

• Answer a two-line phone system promptly and professionally.
• Check patients in and out efficiently using our computer scheduling system.
• Schedule and confirm appointments, manage cancellations and rescheduling.
• Collect daily co-pays and general fees for services; handle basic cash and card transactions.
• Maintain accurate patient files and assist with general office filing and organization.
• Escort patients to treatment rooms as needed and assist clinical staff.
• Provide a warm, respectful, and cheerful presence — smile, kindness, and a touch of laughter encouraged.

Requirements

• Strong computer skills are essential.
• Basic knowledge of insurance billing and verification is required.
• Must be able to multitask in a busy, small-office environment and maintain excellent organizational skills.
• Exceptional phone manners and the ability to communicate compassionately with patients of all ages are a must.

Qualifications

This is a family-oriented, busy practice where teamwork and gentle care are valued. We welcome applications from those returning to the workforce, including retirees looking for a rewarding role.

Pay

$19.00 - $21.00 per hour