Support Staff - Family Support Services

About the role

This position plays a key role in ensuring our services are welcoming, accessible, and helpful to individuals supported through OPWDD, as well as their families, caregivers, and staff.

Responsibilities

• Ensure services are delivered with a strong customer-service focus while interacting with individuals, families, and other service providers who come to Racker for support
• Oversee the daily conditions of the Lending Libraries to ensure the program is available, organized, safe, and accessible for all
• Maintain the quality and care of FSS inventory, including inspecting, sanitizing, organizing, and tracking sensory items and materials
• Design and facilitate a variety of weekly programs offered through the Lending Library, focusing on inclusive and engaging activities that support learning, creativity, and community connection
• Collaborate with all Racker programming to welcome participants and connect them to Family Support Services
• Aid families in understanding statewide grant funding options, navigating allowable expenses, and gathering required documentation
• Help families complete funding applications, organize receipts, and submit materials to ensure timely and accurate access to funding that offsets costs related to developmental disabilities
• Provide guidance on eligibility steps by helping families gather necessary documents, and offer clear communication about what to expect throughout the process
• Conduct outreach to new and existing FSS families to share information about program offerings, assess current support needs, and connect families with appropriate services and educational opportunities
• Complete required service documentation

Requirements

High School diploma or GED

Ability to meet Racker’s approved driver criteria

Qualifications

Highly organized: able to keep systems, spaces, and records in order

Personable and welcoming: enjoys interacting with families, individuals, volunteers, and community partners

A self-starter: comfortable working independently, anticipating needs, and taking initiative to keep services running smoothly

Skills

N/A

Benefits

N/A

Pay

$18.50/hour

Schedule

27.5 hours/week: primarily evenings and weekends