Support Specialist (Skybox)

The Opportunity

As a SkyBox Support Associate (Tech Support Specialist), you will be a support expert for Vivid Seats and our innovative cloud-based platform SkyBox. This is a unique opportunity to work on a tight-knit team with direct involvement in the product development cycle and assisting our users to ensure we are delivering the best industry experience.

How your role contributes to the success of Vivid Seats

• Improving, promoting, training, and providing solutions for users on the SkyBox platform.
• Act as the front-line communication for our users recognizing, researching, and resolving issues.
• Solve technical issues for our users to ensure product is performing to expectations.
• Demonstrate accuracy and thoroughness by looking for ways to improve and promote quality within our product.

Role Expectations Over Time

• 30 Days: Complete new hire orientation, gain resources needed for success. Learn ticket marketplaces and how to contribute to user experiences. Acclimate to team and company norms, business objectives, and Vivid Seats values. Learn Skybox and its functionality. Familiarize with user technical support cases through phone, chat, and email.
• 90 Days: Contribute to approaches, methods, or technologies supporting business goals and driving team efficiency. Maintain, foster, and aid internal and external relationships to advance objectives. Achieve understanding of prioritizing requests through Skybox to ensure highest level of service. Research escalated issues and provide best solutions.
• 180 Days: Execute tasks positively impacting the team. Advance skill sets necessary for team goals. Grow expertise within Skybox platform and promote/train users. Impact product development cycle by performing QA testing and providing demos to users.

What You’ll Bring

• Excellent verbal, written, and interpersonal communication skills.
• High attention to detail and strong organizational skills.
• Ability to prioritize and provide support in a timely manner.
• Experience working in a technical support role or similar field.

Shift Schedule

Sunday-Thursday 9am-6pm

Pay

$43,000

Benefits

• FLEX PTO
• Mental health days
• Medical, dental, and vision insurance
• 401K matching
• Monthly credits and discounts for attending live events
• Remote work and snack allowances
• A variety of additional workplace perks

Location

Chicago, IL

Commitment

We are an equal opportunity employer that values diversity and inclusion. Many of our roles have flexible requirements and we encourage you to apply regardless of qualifications.