Support Specialist

Job Summary

The Support Specialist delivers technical and development support for the TurnKey Enrollment platform and related systems, supporting tasks associated with the setup and maintenance of employer-sponsored insurance benefit plans.

Responsibilities

• Manage multiple case build projects and recurring configuration tasks while meeting established deadlines.
• Build, configure, test, and maintain enrollment site cases, including benefit plans, eligibility classes, coverage tiers, and plan rules, ensuring accurate system configuration based on client requirements.
• Perform comprehensive testing, validation, and troubleshooting of case builds, including plan designs, eligibility logic, rates, and enrollment workflows; identify discrepancies and implement corrections through configuration updates or scripting (e.g., JavaScript, C#).
• Create and maintain documentation for configurations, business logic, and testing results.
• Collaborate with internal teams to clarify requirements, timelines, and expected outcomes, and resolve system-related tickets and development requests.
• Develop and maintain basic custom scripting to support plan logic and user experience.

Requirements

• Requires Associates Degree or two or more years of relevant experience.

Qualifications

• Skills in multiple aspects of data including entry, analysis, reconfiguration, and data management.
• Analytical, detail-oriented, and extremely organized personality.
• Effective communication and meeting expected deadlines across all projects required.

Benefits

• A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Company Information

• AmeriLife is a national leader in the employee benefits market.
• We provide voluntary, executive and Medicare benefits and administration services through our business segments of Benefits Direct, VIP, Blue Chip Benefits, Taylor & Sons Insurance Agency, and NIMBL.
• We partner with leading medical brokers to serve more than 1,000 groups across America with “best-in-breed” products and services, including communication and enrollment, account management, billing, eligibility management and reporting.
• We bring to bear a tremendous team of experts and resources in HR and benefits, communications, legal and technology support.