Support Specialist

Responsibilities

• Records – 55%
• Overall maintenance of all electronic and paper student records
• Background check process
• Immunizations
• NCLEX scores
• Nursing orientation
• Student immunization compliance tracking
• Running reports and gathering data for day-to-day operations
• Activities/Events – 20%
• Updating student portal and social media outlets
• Organizing commencement ceremony, honors awards, and campus pinning ceremony
• Assisting with advisory committee meetings
• Refreshing campus bulletin boards, PowerPoint slideshow, and other campus information
• Assisting with facilities-related issues
• Assisting with on-campus and off-site events such as student orientations, career fairs, etc.
• Administrative/Front Desk – 20%
• Accreditation visit preparation
• Processing invoices and submitting to accounts payable
• Opening and closing the campus
• Managing the community calendar and making room reservations
• Processing, reconciling, and preparing incoming and outgoing mail and packages
• Assisting with onboarding of new hires
• Answering and referring incoming calls and concerns
• Maintaining and appearing the front desk/welcome area
• Exam Proctoring and Other Duties – 5%
• Performing other duties as requested

Requirements

• Minimum of two years’ experience working in a fast-paced, service-focused setting
• Experience in an institution of higher learning preferred
• Ability to work a flexible schedule that may include evenings and weekends
• Strong organizational skills with the ability to manage interruptions while delivering within tight deadlines
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite, particularly MS Excel, Power Point, and Word
• Customer or student information system experience preferred
• Ability to work independently and collaboratively as a member of a team and with other departments both in person and virtually
• Proven customer service in a professional environment
• Must be self-motivated, flexible, patient, and solutions-oriented

Benefits & Compensation

• Rasmussen University offers a robust total rewards program that includes a competitive compensation and benefits program.
• The estimated range for this role is $37,900.00 to $49,300.00.
• The pay range is subject to change.
• We offer a choice of plans for Medical, Dental, and Vision, a 401(K) retirement plan with employer matching, employer-paid basic life insurance, AD&D, and numerous voluntary plan options.
• We also have a continuing education benefit available for full-time employees offering a 100% tuition reduction on courses taken within our family of brands.
• We are committed to supporting an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives.

About Us

• Rasmussen University is a university accredited by the Higher Learning Commission and is dedicated to changing lives and the communities it serves through innovative educational programs.
• The University is defined as a pioneer in career-focused education since 1900, focusing on competency-based education, technology, and transferable skills.
• Rasmussen offers undergraduate and graduate programs online and in person at 20 campuses around the country.
• The University is designed to lift and support its students every step of the way, from each student's first credential to their last.
• Rasmussen is dedicated to global enrichment, serving the underserved, and meeting the evolving needs of diverse students, communities, and economies.
• Rasmussen encourages its students, faculty, and staff to strive for academic excellence, community enrichment, and service to the public good.
• Rasmussen is a wholly owned subsidiary of American Public Education, Inc. (Nasdaq: APEI).