Support Specialist

Responsibilities

• Records – 55%
• Overall maintenance of all electronic and paper student records
• Background check process
• Immunizations
• NCLEX scores
• Nursing orientation
• Student immunization compliance tracking
• Tracking and updating background checks, drug screenings, NCLEX scores
• Tracking team member community hours
• Building Residential Term schedules in Campus Nexus
• Monitoring student attendance
• Activities/Events – 20%
• Updating student portal and social media outlets
• Organizing commencement ceremonies, honors awards, and campus pinning ceremonies
• Assisting with advisory committee meetings
• Refreshing campus bulletin boards, campus PowerPoint slideshow, and other pertinent campus information
• Assisting with facilities-related issues, inventory and ordering campus supplies, confirming 911 dialing, informing leaders of facility issues, requesting work through facilities team, providing liaison support for IT issues
• Auxiliary support for campus and community activities and events, including student orientations, career fairs, etc.
• Administrative/Front Desk – 20%
• Accreditation visit preparation
• Processing invoices and submitting to accounts payable
• Opening and closing the campus, serving as a campus point person
• Managing the community calendar(s) for the campus, making room reservations for courses and guests
• Processing, reconciling, and preparing incoming and outgoing mail and packages
• Assisting with the overall maintenance and appearance of the front desk/welcome area
• Assisting with onboarding of new hires, as necessary
• Exam Proctoring and Other Duties – 5%
• Performing other duties as requested

Requirements

• Minimum of two years’ experience working in a fast-paced, service-focused setting
• Experience in an institution of higher learning preferred
• Ability to work a flexible schedule that may include evenings and weekends
• Strong organizational skills with the ability to manage interruptions while delivering within tight deadlines
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite, particularly MS Excel, Power Point, and Word
• Customer or student information system experience preferred
• Ability to work independently and collaboratively as a member of a team and with other departments both in person and virtually
• Proven customer service in a professional environment
• Must be self-motivated, flexible, patient, and solutions-oriented

Benefits and Compensation

• Rasmussen University offers a robust total rewards program that includes a competitive compensation and benefits program.
• The estimated pay range for this role is $37,900.00 to $49,300.00.
• The pay range is subject to change.
• Additional benefits include a 401(K) retirement plan with employer matching, employer-paid basic life insurance, AD&D, and numerous voluntary plan options.
• The University also offers a continuing education benefit for full-time employees, providing a 100% tuition reduction on courses taken within the family of brands.

About Us

• Rasmussen University is a university accredited by the Higher Learning Commission and is dedicated to changing lives and communities through innovative educational programs.
• The University is focused on competency-based education, technology, and transferable skills.
• Rasmussen offers undergraduate and graduate programs online and in person at 20 campuses around the country.
• The University aims to support its students every step of the way, from their first credential to their last.
• Rasmussen encourages its students, faculty, and staff to strive for academic excellence, community enrichment, and service to the public good.
• Rasmussen University does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.