Support Specialist

Job Description

Primary responsibility is to provide remote Help Desk support for network and desktop hardware, software and other end-user specific products.

• Deliver first-level call resolution for desktop hardware, software, LAN, WAN, E-Mail, Web, Internet, Intranet and administrative computing related problems
• Log and diagnose issues reported to the Help Desk
• Provide process, procedure and troubleshooting documentation
• Cook up coordination of the resolution of any application/software issues
• Perform standard reporting when required

Requirements

High School graduate or equivalent, supplemented with technical, vocational or college level course work in Information Technology or Computer Science

• Knowledge and use of computer and network hardware (LAN, WAN) as well as an understanding of Windows, and Microsoft Office suite of products
• Familiarity with current internet browsers and e-mail applications in a networked environment
• Good oral and written communication skills
• Analytical skills
• Self-motivation, patience and the ability to work in stressful situations

Benefits

At the Concord Group, we’re proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

About the Role

Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.

Why Concord Group Insurance

We believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do.

Pay

We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities.

Schedule

The schedule for this position is remote work.