Support Specialist, SH Cancer Center-Part Time Days

Essential Functions & Responsibilities

• Interfaces with patients, family members, physicians, visitors, and other guests in an effective manner, presenting a positive public image for the department as well as setting a comfort level for the patients.
• Greets all guests in a courteous and professional manner to assist them in ways that best meet their needs.
• Registers patients who are scheduled for appointments to assist radiation therapist and nurses in a smooth transition from waiting to service access.
• Schedules all patient appointments/procedures daily and provides reminder calls to patients.
• Records patient cancellations and missed appointments.
• Schedules and reschedules appointments and notifies the patient.
• Maintains the reception area and informs patients, family members, visitors, and Associates of schedule adjustments.
• Promptly notifies department Associates of waiting patients, family members, and other guests to ensure they are seen within a reasonable amount of time.
• Notifies nursing when patients arrive needing immediate evaluation/attention.
• Presents consulting patients with pre-appointment questionnaires, signature forms, and receives their insurance cards to copy for both Mary Washington Hospital and Radiation Oncology Billing Specialists of Central Virginia.
• Enters insurance information and demographics into ARIA/EPIC.
• Reports are generated for use by physicians and others upon request.
• Courteously answers all incoming phone calls.
• After 12:00 pm, answers all incoming calls for Stafford Radiation Oncology and Regional Cancer Center at Montross.
• Screens, and transfers calls as needed to enhance cancer center communications.
• Texts physicians to take calls from their colleagues to ensure customer service and to address needs regarding patients’ urgent care.
• Serves as a patient advocate for the patients’ varied needs.
• Strives to provide comfort and patience to upset patients resulting from waits for treatment or to see the physician.
• Aids in constructing patient charts, inserting necessary forms, and designating needed patient information, requesting images on CD to be downloaded to our radiology department prior to patient arrival.
• Aids in maintaining consistent data input to EPIC/ARIA.
• Prepares and supplies refreshments for the waiting area.
• Responsible for taking a weekly inventory and order of all refreshment supplies.
• Participates in organizational and/or departmental committees as assigned.
• Participates in educational programs to enhance professional growth and development.
• Trains volunteers to provide tasks and services for the department.
• Provides cross coverage for other office Associates upon absence.
• Performs other duties as assigned.

Qualifications

• High School graduate or equivalent required.
• Three (3) years of relevant experience required.
• Ability to work with physicians, staff and patients in a calm, confidential and efficient manner.
• Superior interpersonal, written and verbal communication skills preferred.
• Advanced computer and word processing skills.
• Ability to learn and master internal computer program systems (ARIA/EPIC, etc.).
• Ability to process work in an organized, calm and efficient manner preferred.
• Ability to analyze an objective, formulate a plan, and implement the plan without constant supervision and direction preferred.
• Knowledge of medical terminology preferred.