Support Specialist (Real Estate Property Platforms) MUST work 8:00am-5:00pm MT

About the role

The primary responsibility of the Support Specialist will be to provide support and training to all users of the Pyramid Platform system, the Red Bell system, and other related applications. The Support Specialist will provide support to clients and other end users by responding to support requests received via email or phone. In addition, the Support Specialist will identify potential system enhancements and improvements that may reduce support requests or improve system functionality. This individual will submit and test the recommended improvements.

Primary Duties and Responsibilities

• Provide support to clients, outsourcers, agents, and other end users.
• Provide training to new users.
• Propose new features and updates.
• Communicate with clients and end users to understand needs.
• Collaborate with development team to ensure business and client requirements are met.
• Test new features and enhancements prior to release to production.

Job Specifications

• Your Knowledge: Proficiency in Excel and Word.
• Your Skills and Abilities: Excellent organization, time management, and prioritization skills; Ability to effectively communicate with management, clients and technical staff; Self-motivation and willingness to learn new skills; Ability to work independently with minimal direction; Excellent verbal, written, and interpersonal skills.
• Your Prior Work Experience: Technical: Less than 6 months; Supervisory: None.
• Your Education and Credentials: Required: HS Diploma/GED; Preferred: Bachelor’s Degree.

Why Work With Us

• Competitive Compensation: anticipated hourly rate from $17.40 to $24.86 based on skills and experience. This position may be eligible to participate in an annual incentive program.
• Rest and Relaxation: 20 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holidays.
• Parental Leave: Offered as an opportunity for all new parents to embrace this exciting change in their lives.
• Making an Impact: Recognized by multiple organizations like Bloomberg’s Gender-Equality Index, HousingWire’s Tech 100, and The Forum of Executive Women’s Champion of Board Diversity.
• Comprehensive Health Benefits: Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
• Prepare for your Future: 401(k) with a top of market company match (did we mention the company match is immediately vested?!) and an opportunity to participate in Radian’s Employee Stock Purchase Plan (ESPP).
• Homebuyer Perks: Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership.
• Additional Benefits: To learn more about our benefits offerings, visit our Benefits Page.

Application Information

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law. An applicant’s criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. The material duties include those listed in the “Primary Duties and Responsibilities” section above, as well as the ability to adhere to Company policies, exercise sound judgment, effectively manage stressful situations, work safely and respectfully with others, exhibit trustworthiness, and safeguard confidential information belonging to the Company and its customers.

Equal Opportunity Employer

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.