Scheduling Coordinator

About the role

Make a Real Difference: Join Our Mission to Enhance Senior Care! Every day, seniors in West Indianapolis count on us to show up. As our Scheduling Coordinator, you make that happen — matching Care Professionals to clients, keeping a dozen moving pieces on track at once, solving problems fast, and being the steady center of our operation. No degree required. We hire for reliability, patience, and genuine care for people. Prior scheduling or coordination experience is a plus, but we'll teach the right person. What we can't teach is work ethic and follow-through — and that's what we're really after. We're looking for someone ready to put down roots. Your work will directly contribute to our goal of expanding compassionate care for aging adults and fostering a high-quality culture, supporting our vision of “Making lives better: every day, every interaction.”

Responsibilities

• Build and manage schedules for clients and Care Professionals, with a focus on quality matches and continuity of care
• Answer incoming calls with warmth and professionalism — you're often the first voice people hear
• Monitor and respond to scheduling changes quickly, including evenings and weekends as needed
• Coordinate with clients, families, and Care Professionals to resolve issues before they become problems
• Maintain accurate records in our scheduling and care management systems
• Identify opportunities to expand and improve care for existing clients
• Support Care Professional engagement and help maintain a team culture people want to be part of

Qualifications

• You stay calm and organized when priorities shift by the hour — because in this role, they will
• You can keep several balls in the air at once without losing track of any of them
• You communicate clearly, honestly, and with patience — even when conversations are hard
• You follow through. Every time. People are counting on you and you take that seriously
• You're comfortable with computers and pick up new software without needing to be walked through it twice
• You treat seniors, families, and coworkers with genuine respect — not just professionalism on paper
• You can handle confidential information and use sound judgment under pressure

Skills

• Excellent oral and written communication skills and the ability to listen effectively
• Ability to juggle competing priorities and shifting schedules without missing a beat
• Ability to work independently, maintain confidentiality, and meet deadlines
• Demonstrate sound judgment, good decision-making, and effective interpersonal skills
• Strong organizational and prioritization skills

Professional Requirements

• Must be able to work evenings or weekends as required
• Ability to pass a criminal background check, MVR check, and drug screen

Benefits

Culture: Work in a positive, supportive, and mission-driven environment.

Growth: Ongoing training and opportunities for career advancement.

Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise. Your employer is Klipsch Senior Care, LLC, not Home Instead, Inc.