Support Specialist (Nights, Weekends)

About the role

Support Specialists are needed to provide technical assistance and problem resolution to customers. This role requires strong communication skills and the ability to work independently.

Responsibilities

• Provide timely and effective support to customers via phone, email, and chat.
• Document issues and resolutions in a ticketing system.
• Follow up with customers to ensure satisfaction and gather feedback.
• Participate in regular training sessions to stay updated on product knowledge and company policies.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• At least 2 years of customer service experience.
• Strong problem-solving and communication skills.
• Ability to work flexible hours including nights and weekends.

Qualifications

• Proficiency in Microsoft Office Suite.
• Experience with ticketing systems.
• Excellent verbal and written communication skills.

Skills

• Customer service skills.
• Technical troubleshooting abilities.
• Attention to detail.

Benefits

• Flexible schedule including nights and weekends.
• Competitive salary.
• Health insurance options.
• Professional development opportunities.

Pay

• $20 - $25 per hour based on experience.

Schedule

• Nights and weekends.