Member Support Specialist – Nights & Weekends

Who We Are

BOND is a rapidly growing private aviation company revolutionizing fractional aircraft ownership and private aircraft management, delivering an elevated and seamless flying experience for discerning clients. Supported by a landmark Bombardier fleet order, we are building a modern fleet of late-model super-midsize and ultra-long-range aircraft and assembling a team committed to operational excellence, safety, and white-glove service.

Role Overview

The Member Support Specialist – Nights & Weekends is the operational heartbeat of BOND’s Account Management team when the rest of the world is off the clock. This role owns real-time trip coordination and member communication during evening and weekend hours — ensuring that the white-glove BOND experience never sleeps. You’ll work directly alongside Directors and Account Managers, handling the operational layer of trip execution so our client-facing team can stay focused on relationships.

What You'll Do

• Own real-time member communication during nights and weekends — trip status updates, proactive outreach, and one-call resolution.
• Cook up trip logistics end-to-end: flight scheduling, catering, ground transportation, FBO readiness, and last-minute changes.
• Monitor active flights and communicate delays, diversions, or operational changes to members and internal stakeholders immediately.
• Liaise directly with flight crews, FBOs, and third-party vendors to resolve issues in the moment.
• Act as the off-hours escalation point for operational issues, exercising sound judgment to resolve or elevate as appropriate.
• Partner with Flight Operations, Maintenance, and Scheduling to maintain cohesive trip execution across the operation.
• Ensure clean, accurate handoffs at shift transitions so the daytime team picks up with full situational awareness.
• Maintain accurate data entry across operational systems, keeping clean records for all assigned trips.
• Surface recurring operational gaps or service breakdowns to leadership for continuous improvement.

Required Qualifications

• 2+ years of experience in aviation operations, flight coordination, charter operations, or a premium member/client services environment.
• Proven ability to manage multiple concurrent priorities under time pressure with accuracy and composure.
• Strong verbal and written communication skills; professional and member-first in all interactions.
• Proficiency with operations or scheduling platforms; ability to learn proprietary systems quickly.
• Consistent availability to work nights, weekends, and holidays on a structured shift schedule.
• Must pass pre-employment background check and drug screening.

Preferred Qualifications

• Experience in fractional aviation, Part 135 charter, or a premium private aviation environment.
• Familiarity with FBO operations, flight dispatch, or aircraft scheduling systems.
• Background supporting UHNW or high-profile clientele in a direct-service capacity.
• Familiarity with large-cabin Bombardier aircraft, including the Challenger 3500, Global 6500 and Global 8000.
• Exposure to trip management platforms or CRM tools used in aviation or luxury hospitality.
• Education in aviation (e.g., Embry-Riddle) and/or pilot certification is a strong plus.

Schedule

• This is a structured shift role.
• Shifts are 8 hours and cover the following windows:
• Weekdays (Monday–Friday): 5PM–1AM | 1AM–9AM
• Weekends (Saturday–Sunday): 9AM–5PM | 5PM–1AM | 1AM–9AM
• Total scheduled hours: 40 per week.
• Applicants must also have the flexibility to work a different schedule and overtime to support business demands as needed.

Why BOND

• Competitive salary commensurate with experience
• Performance-based bonus eligibility (role dependent)
• Comprehensive health, dental, and vision insurance with supplemental coverage options and company-paid life insurance
• 401(k) with company match
• Paid time off and company holidays for eligible roles

Equal Employment Opportunity

BOND is an equal opportunity employer and values a workplace where every team member is respected and supported. All employment decisions are made without regard to any status protected by applicable federal, state, or local law.