Support Specialist

Job Purpose

The role of this position is to train customers, perform product demonstrations, and support sales with technical support for Topcon hardware and office products.

Responsibilities

• Demonstrate and train customers on Topcon hardware, software, and workflows in the field.
• Classroom training at Topcon Solutions Store facilities for large groups of people on Topcon hardware, software, and workflows.
• Development of training material and guides for customers.
• Providing phone support and troubleshooting issues for customers in the field.
• Train other employees on Topcon hardware, software, and workflows.
• Work closely with our Sales team to present customers with the best product solutions for their jobs and workflows.

Qualifications

• Excellent interpersonal skills, effective speaking style, public presentation ability, positive attitude, and a professional image.
• Proficiency in Microsoft Office products.
• Experience with Topcon or competitor's hardware, software, and workflows is beneficial.
• Land Surveying, construction layout, or construction technology-related experience is preferred.

Physical Requirements

• Teaching classes for 6-8 hours daily.
• Able to lift 40 lbs.
• Able to walk on rugged job sites and work outdoors in varying weather conditions.

Working Conditions

• Work is typically 50% indoors and 50% at outdoor job sites.
• Travel and overnight travel are required to provide customer training.