Support Specialist

About the role

Purpose Maintain a safe and orderly recovery environment for clients, staff, visitors and guests. Summary Observe people, places, events, and report or correct situations detrimental to the status quo.

Responsibilities

• Present a positive, courteous, professional role model at all times
• Provide for the safety, comfort, and security of clients by maintaining order and discipline through the enforcement of all house rules
• Regularly perform urine screens, client room and property searches, and document findings in SAM
• Document all client behavioral issues and concerns in SAM for therapist review
• Give oversight to clients regarding their assigned chores and duties
• Investigate all serious occurrences/issues that take place during the shift and immediately report to Supervisor and Therapist
• Assist in intake process through searching, laundering and inventorying personal property
• Supervise and direct clients during fire, bomb threats, and tornado drills and events
• Oversee clients during meal times and smoke breaks
• Accompany and supervise clients during outside and specified inside activities
• Maintain client sign out sheet ensuring that individuals are signing on and off the property
• Report in writing on maintenance work order forms all things requiring repair
• Clean beds of clients after discharge
• Participate in all face-to-face and electronic staff development sessions as required

Qualifications

• Ability to assess, defuse and bring resolution to abnormal situations
• Experience with substance abuse or mental health population preferred
• TB Test and police clearance
• Authorization to work in the United States
• Working knowledge of HIPAA
• High School Diploma or equivalent

Skills

• Ability to use a computer keyboard
• Proficiency with Microsoft Office Applications, Internet, and E-mail
• Experience using electronic medical records preferred