Support Specialist

About the role

Supio is transforming how legal teams work through AI — and we’re growing fast. We’re looking for a Support Specialist who’s passionate about helping customers succeed and eager to grow in the tech and legal AI space.

Responsibilities

• Be the first point of contact for customer inquiries via email and support tickets.
• Troubleshoot issues, escalate complex cases, and collaborate with Product and Engineering to drive solutions.
• Guide new users through the onboarding and system setup process.
• Track and report recurring issues to improve our product and customer experience.
• Keep our Help Center and internal knowledge base accurate and up to date.
• Partner with teams across the company to advocate for customer needs and streamline processes.

Requirements

• A strong communicator with excellent writing and people skills.
• Customer-obsessed — you genuinely enjoy solving problems and helping others.
• Tech-curious and eager to learn about AI and legal tech.
• Organized, detail-oriented, and thrive in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience (all majors welcome).
• 0–2 years in customer support, success, or help desk roles.
• Familiarity with tools like Zendesk, Intercom, Salesforce, or HubSpot.
• Interest in AI, SaaS, or legal tech is a big plus.

Benefits

The salary range for this position is $78,000 - $90,000 plus company equity. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience.