Support - Site Technician

About the role

Perform installation, maintenance, repair, and physical inspection of critical infrastructure HVAC equipment to ensure uptime within a 24/7 operational environment at ERCOT facilities.

Responsibilities

• Assist with diagnostics and mechanical repairs on essential heating, cooling, and ventilation systems
• Contribute to equipment failure reviews and provide root cause analysis
• Execute routine preventative maintenance on all components of vital heating and cooling units; service compressors to optimize service life and reliability of critical infrastructure
• Support achievement and maintenance of availability and capacity targets for data centers and technical infrastructure across all ERCOT facilities
• Provide stand-by and emergency maintenance as required
• Respond promptly to safety and emergency incidents for Facilities Services, maintaining a secure and safe work environment
• Available weekends, evenings, and non-standard hours; must always carry a phone and respond to infrastructure emergencies 24/7
• Utilize BAS applications for analysis, reporting, and optimized control of HVAC systems
• Assist in planning and designing new heating and air-conditioning installations
• Help maintain maintenance records in accordance with City, State, and EPA regulations

Senior and Lead Level Additional Responsibilities

• Review equipment failures and deliver detailed root cause analysis and postmortem reports
• Recommend, document and implement procedural improvements in a continuous effort to maintain operational excellence and targeted uptime
• Read and review blueprints, floor plans, wiring diagrams and job specifications to determine best method of installing heating and ventilation systems
• Prepare and present estimates of cost of parts, equipment, and supplies of proposed installation or repairs
• Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for all ERCOT facilities
• Maintain strong technical knowledge of control systems and power wiring
• Assist in planning and designing new installations of heating and air-conditioning systems
• Interpret building codes and regulations as they relate to HVAC
• Plan layout and installation of HVAC additions and controls throughout ERCOT mission critical facilities
• Create detailed documentation of installations and maintenance processes
• Participate in the preparation of analyses and reports on the data center and critical infrastructure
• Coordinate and inspect the work of contractors to ensure quality workmanship

Certifications

• Valid Texas Driver's License (Required)
• EPA Certification (Preferred)
• Liebert Service and Repair Certification (Preferred)
• TACL Class A license (Preferred)
• State of Texas ACR Class A Contractor license (Preferred)

Experience

• Level 2: At least 2 years of job-related experience beyond degree required
• Level 3: Minimum 5 years of job-related experience beyond degree, including 5 years progressively responsible work in installation, maintenance, service, and repair
• Lead Level: Minimum 8 years of job-related experience beyond degree, including 8 years progressively responsible work in installation, maintenance, service, and repair

Education

• High School Diploma or GED (Required), or a combination of education and experience that provides equivalent knowledge to a major in such fields is required