IT Site Support Technician

Principal Functional Responsibilities

• Build a rapport with customers and technical resources that enhances your ability to receive and relay effective problem descriptions and understanding
• Document, prioritize, and resolve user requests received in queue through a tracking tool
• Effectively utilize provided tools to document, troubleshoot and resolve problems
• Responsible use and management of accessible replacement equipment and software tools
• Responsible use and management of surplus hardware and software inventories and proper disposal of obsolete materials
• Perform preventive maintenance and upkeep of "in service" equipment and software
• Understand your customer's process and be able to assist in recommending solutions and improvements
• Aid systems administrators and engineers in accomplishing implementations and upgrades
• Act as a liaison in utilizing, interacting with and directing external resources and contractors
• Aid in administration of specialized software requirements and client data
• Aid in administration of anti-virus and virus/malware remediation
• Assist CSD (Client Services Desk) in rollover and as supplemental resource as needed

Essential Qualifications And Skills

• An Associates level degree or higher in Information Systems or 2 years of experience working in an IT capacity
• Excellent organization skills and attention to detail
• Logical problem solving ability
• Proven Knowledge and understanding of common systems, such as Windows; MS Office Suite; Internet browsers; line matrix, thermal transfer, and laser printing; LAN/WAN/WLAN
• The ability to work equally well within a team or solitary
• The ability to communicate clearly and effectively in a professional manner verbally and in writing
• The ability to prioritize and multi-task according to business need and goal
• Must be willing to participate in an on-call rotation
• Must be able to lift 30 lbs. and work on lift equipment in the performance of your responsibilities
• Exposure, knowledge, skill, or competency (beyond essential qualifications) in other OS (Linux, AIX); ERP systems (JOE, Oracle, Unidata); SQL database; JAVA; CITRIX; network physical layer; Cisco routing & switching; various anti-virus and virus remediation tools; data center physical security; backup and recovery

Shift