On-Site Support Technician

About the role

Do you want to leverage your technical expertise? This on-site Support Technician role does just that in a dynamic hospitality technology environment where you'll directly impact client success through innovative problem-solving. You'll work with cutting-edge systems—from Microsoft Azure and Office 365 to VMware and Cisco networks—while developing specialized knowledge in hospitality applications and PCI compliance that will enhance your professional growth. This role offers the perfect blend of technical challenges and client relationship management, allowing you to see the direct impact of your work while building valuable industry-specific expertise that sets you apart in the IT field.

Responsibilities

• Communicate regularly with our clients and their teams to understand their technology needs and concerns.
• Analyze information, identify current and potential problems, and propose solutions.
• Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
• Effectively act as liaison between hotel customers and our teams.
• Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
• Support active directory (creating and modifying GPO’s and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
• Identify and correct all LAN and WAN issues.
• Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.

Requirements

Location: 100% onsite at client sites in St. Michaels, MD (21663). Dress code: Business casual (no jeans).

Qualifications

You are a proactive and detail-oriented break-fix IT professional who excels at understanding client technology needs and delivering effective solutions. You communicate clearly and build strong relationships, ensuring the smooth operation, security, and integrity of complex IT systems in a fast-paced hospitality environment. Your expertise spans Microsoft products, networking, virtualization, and compliance, enabling you to support and enhance critical business operations with exceptional customer service.

Skills

• Knowledge of computers, servers, and networks
• Microsoft Products (Windows Server 2012 - 2019, Windows 10, Azure, SharePoint, Office 365, Etc...)
• VMWare
• Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, workstations, security appliances, etc.)
• Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.) (preferred)
• PCI (Payment Card Industry) Compliance (preferred)
• Advanced understanding of DHCP, DNS, and IP protocols (preferred)

Benefits

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability