SUPPORT SERVICES COORDINATOR (FULL TIME)

About the role

Canteen is hiring a SUPPORT SERVICE COORDINATOR position. The role is located at Coffee Distributing Corp, 200 Broadway, New Hyde Park, NY 11040. Online applications are accepted only. The schedule is full time, Monday through Friday, 8:30 am to 5:00 pm. Additional details will be provided during the interview.

Responsibilities

• Serve as the first point of contact for client inquiries via phone and email.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to senior team members or other departments as needed.
• Provide timely and professional responses to client questions and concerns.
• Stay informed about company products, services, and updates.
• Prioritize and manage a small base of accounts.
• Manage contracts and renewals.
• Identify upselling and cross-selling opportunities.
• Support special projects as needed.

Qualifications

• Previous customer service and computer experience required.

Skills

• High school diploma or general education degree (GED).
• One to three years of related experience and/or training; or equivalent combination of education and experience.

Benefits

• Retirement Plan.
• Associate Shopping Program.
• Health and Wellness Programs.
• Discount Marketplace.
• Identity Theft Protection.
• Pet Insurance.
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance.
• Commuter Benefits.
• Employee Assistance Program.
• Flexible Spending Accounts (FSAs).

Pay

$23.00 per hour to $25.00 per hour.

Schedule

Full time, Monday through Friday, 8:30 am to 5:00 pm.

Benefits

• Full-time and part-time positions offer retirement plan, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, voluntary benefits, commuter benefits, employee assistance program, and flexible spending accounts.
• Full-time positions also offer medical, dental, vision, life insurance/AD, disability insurance, commuter benefits, employee assistance program, and flexible spending accounts.
• Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen.