SUPPORT SERVICES COORDINATOR (FULL TIME)

Location: Canteen - 1929 Lasalle Avenue, Lancaster, PA 17601

About the role

An Associate Care Center Representative creates a welcoming, positive, and supportive experience for all associates. This position greets and assists employees while helping ensure compliance with departmental policies and procedures. The ideal candidate will possess strong active-listening and communication skills and demonstrate a professional, friendly, knowledgeable, and helpful approach. This individual should be committed to providing outstanding associate support and willing to go above and beyond to exceed expectations.

Responsibilities

• Greet and check out all drivers in a professional, friendly, and timely manner at the end of each shift.
• Communicate with drivers regarding service-related issues and concerns.
• Maintain the Associate Care Center, welcome area, and driver lounge in a clean, organized, well-stocked, and presentable condition.
• Document and coordinate driver merchandising requests.
• Facilitate effective communication between drivers and management.
• Communicate with drivers regarding vending machines and micro-market service calls.
• Work with drivers to review micro-market inventories daily.
• Review returned, damaged, and spoiled products and coordinate necessary changes within vending machines and micro-markets.
• Oversee planogram-related projects, including par-level adjustments, pricing exceptions, new product placement, and other merchandising initiatives.
• Assist Order Builders as needed to support daily operational requirements.
• Support additional operational tasks, assignments, and special projects as needed.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) years of related or relevant experience.
• Previous experience in customer service, operations, logistics, or a related field is preferred.
• Ability to maintain a professional, positive, and service-oriented approach in a fast-paced work environment.

Skills

• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong active-listening and customer-service skills.
• Ability to interact professionally and effectively with associates at all levels of the organization.
• Proficiency with computers and workplace technology.
• Proficiency in Microsoft Excel and Microsoft Word.
• Ability to prioritize multiple responsibilities and maintain attention to detail.
• Ability to work independently while collaborating effectively with drivers, management, and other departments.

Benefits

Full-time and part-time positions offer the following benefits:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer:

• Medical, Dental, Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Pay

Pay Range: $18.00 per hour to $23.00 per hour

Quarterly bonus and cash in on growth!

Internal Employee Referral Bonus Available

Schedule

Full time schedule. Monday through Friday, hours may vary. Further details upon interview.

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth.

Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen.