Support Services Associate, Shuttle Driver/Admin Duties

Responsibilities

• Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle
• Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location
• Receive parts and process returns
• Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
• Answer phones when necessary
• Aid with invoicing and processing payments when necessary
• Other duties as assigned by manager

Requirements

• Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
• Effective organization, interpersonal and negotiation skills
• Ability to work scheduled hours as necessitated by business need
• Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
• Member service focus

Education & Experience/Licenses & Certifications

• High School diploma or equivalent certification (GED)
• Two years’ experience in retail/sales/service industry required
• Valid driver license and acceptable driving record