Support Service Staff - Westwood

About the role

The Urban League of Metropolitan Seattle (ULMS) Housing Department provides direct‑service programs and resources to individuals and families through shelters, transitional housing, rental assistance, and homeownership programs. ULMS is hiring Support Service Staff for its Permanent Supportive Housing site in the West Seattle/Westwood Village area. The Support Service Staff will maintain a clean, safe, and organized environment while assisting residents in accessing support services, community integration, life‑skill training, transportation coordination, and other needed services.

Responsibilities

• Maintain a clean, safe, and organized living space for residents.
• Assist residents in accessing support services and community resources.
• Facilitate community integration and life‑skill training activities.
• Coordinate transportation and other necessary services for residents.

Requirements

• At least 1 year of experience in homeless outreach or homeless services.
• High school diploma or GED required.
• Ability to read and write in standard English.
• Excellent oral and written communication skills.
• Proficiency in preparing memos, emails, reports, and other correspondence.
• Intermediate proficiency with Microsoft Office (Word, Excel, Outlook).
• Demonstrated cultural competency and sensitivity to adults with multiple challenges.
• Ability to work independently with limited supervision.
• Ability to maintain privacy and confidentiality.
• Non‑profit experience strongly preferred.

Schedule

• Shift options: 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM, 11:00 PM – 7:00 AM.
• Must be available for at least two different shifts.
• Must be available for at least one weekend day.

Benefits

• Paid Time Off (PTO) – 3.5 weeks accrued annually during the first 24 months of employment.
• 8 personal holiday/health and wellness days per year.
• 11 paid holidays.
• WA State Paid Family & Medical Leave – 0.8 % of salary (100 % employer paid).
• Medical insurance – $8,741.40 per year.
• Dental insurance – $570 per year.
• Vision insurance – $65.04 per year.
• Group Life & Accidental Death & Dismemberment – $41.70 per year.
• Employee Assistance Program – $57.60 per year.
• 403(b) retirement plan – $100 per month.
• Health & Fitness Benefit – $419.88 per year.
• LinkedIn Learning account.
• Professional development funds – up to $1,500 per year for approved activities.
• Workers Compensation Coverage – $395.20 – $3,591.33 per year (depending on class code).
• Taxes – 9.8 % of salary.