Support Service Assistant

Schedule

Monday – Friday, 6:00 am – 2:30 pm. Location: Ephrata, PA.

Pay

$16.00 per hour.

Responsibilities

Serve as a positive representative of the Four Seasons Family of Companies by consistently demonstrating professionalism, integrity, and a customer‑focused approach. Provide physical, administrative, and clerical support to multiple departments as needed. Interact professionally and courteously with Four Seasons associates, customers, and other stakeholders.

• Providing one‑on‑one and group support and communication
• Answering and directing telephone calls
• Operating the company intercom system
• Sending and receiving email and fax communications
• Entering and maintaining accurate information in applicable computer systems
• Developing a working knowledge of produce operations and related production functions
• Preparing reports and maintaining accurate documentation
• Performing other duties and responsibilities as assigned
• Creating and maintaining PowerPoint presentations and informational slides to support various departmental needs
• Providing administrative support to the Sales department, including printing and slotting programs and related materials
• Conducting daily reviews in UKG Ready to verify employee schedules and shift differentials for Warehouse 1st and 2nd shifts, Training, Inventory, Quality, Planning, and Packing 1st and 2nd shifts
• Accurately documenting attendance information and maintaining department‑specific attendance trackers
• Communicating attendance discrepancies, timesheet issues, required edits, applicable attendance infractions, and potential corrective actions to the appropriate managers in a timely and professional manner
• Reviewing timesheet information for accuracy and collaborating with managers to ensure appropriate corrections and follow‑up actions are completed
• Providing administrative support to Human Resources and other departments, including:
  • Providing HR window support
  • Creating new‑hire and training presentation slides
  • Creating and updating weekly Café menu slides
  • Scanning SLI/BOL documentation
  • Providing additional administrative assistance based on departmental needs
• Maintaining confidentiality and exercising sound judgment when handling employee, operational, and company information
• Performing other duties and special projects as assigned by management

Requirements

• High school diploma or equivalent required
• Typing and keyboarding skills
• Computer skills, preferably experience using Microsoft Office
• Professional demeanor
• Strong verbal and written communication skills
• Strong interpersonal and organizational skills

Benefits

• Comprehensive medical, dental, and vision coverage
• Earned wage access – flexible access to wages before payday
• Paid time off and holidays
• Flexible spending account for healthcare and dependent care
• 401(k) retirement plans with employer match
• Company life insurance and voluntary life insurance
• Short‑term and long‑term disability coverage
• Tuition reimbursement
• Wellness programs
• Employee assistance program, Success Coach, and more

About the Company

We are a family of companies that focus on wholesale produce distribution and logistics across the Mid‑Atlantic and Northeast regions. We partner with local growers to bring fresh organic and conventional produce to our Lancaster County, PA facility. We grade and package fruits and vegetables, sending only the best with our drivers to deliver to independent retailers, natural food stores, and food co‑ops. We care about our associates and are committed to a healthy, diverse, and inclusive work environment.